How are your yarns dyed?
For the majority of our skeins, we use kettle dyeing, where the yarn is dyed in small batches in water. We use acid dyes on all our bases. Because of this method, no two skeins are exactly alike. Expect to see variations from skein to skein, even if they technically belong to the same dye lot. If you are planning on using multiple skeins in a project, we strongly recommend that you alternate skeins for better blending of possible variations.
Are the colors accurate on my screen?
We try to ensure that our photos accurately represent the colorways of the yarn. We will never use any sort of filters or editing on our photos. However, your mobile device or computer screen may alter the colors. If you are unhappy with a purchased colorway, please contact us and we will make it right.
What is dyed to order?
While we do have many pre-dyed skeins, most of our yarns are dyed to order. This saves both stock and dye, to ensure we have what we need for orders placed, and cuts down on waste. Please allow 1 to 3 weeks for obtaining base yarns, dyeing, and drying the yarn, then shipping. If at the end of 3 weeks, your order is still not ready, you will be notified and given the option to have a full refund of the yarn, or to continue waiting. Ideally the yarn will be ready much sooner than 3 weeks, but we want to allow more time than possibly necessary in the event of shipping delays on our end.
When will my order ship?
We ship within 5-7 business days. In order to minimize delays and maximize time dyeing, we will ship every week on Wednesdays. Your order will go out the Wednesday after it is purchased within that 5-7 day processing period.
If part of my order is backordered, do I have to wait until the backordered yarn is finished for my order to ship?
We will generally wait to ship the yarn until the entire order is completed, including backordered yarn, in order to save you shipping costs. However, if you would prefer to receive your ready-to ship yarn immediately, and then the backordered yarn when ready, please email firstname.lastname@example.org to let us know. Please note that this will result in paying shipping twice. If you would prefer to receive your ready-to-ship yarn immediately, a separate invoice will be sent for shipping only when the backordered yarn is ready for shipment.
Do you ship outside the United States?
We do ship internationally to Canada, UK, Australia, and parts of Europe. Please allow 3+ weeks for shipping. We will provide tracking where available. Please note any customs duties, taxes or fees are to be covered by the buyer.
I would like a sweater’s quantity of yarn, but I’m concerned about the dye lots matching.
We are willing to take on special orders! Email us at email@example.com, and we’ll see if we can help you out.
Do you accept returns and exchanges?
Because of the hand-dyed nature of the yarn, we cannot accept returns unless the product is damaged or the order was incorrect. If you are unsatisfied with your purchase, please contact us at firstname.lastname@example.org, and we will do our best to make it right.
Can you cake my yarn before you send it?
Unfortunately at this time we do not offer yarn caking services.
What is “Wild Magic”?
Wild Magic skeins are one-of-a-kind, not repeatable colorways that will be up for sale sporadically on the website. These are the result of experimentation, or a dye recipe going awry in the pots. Once they are gone, we will not dye them again. Wild Magic skeins will never be seconds or damaged product.
What are “Cantrips”?
Cantrips are mini-skeins of Rogue or Ranger Fingering weight yarn, sold in packs of 5 skeins each. Each skein is 87 yards (80 meters), for a grand total of 437 yards (400 meters), the same as a full skein of Rogue Fingering. These are sold in limited edition amounts.
What is the difference between Superwash and Non-Superwash yarns?
Superwash yarn is yarn that has gone through processing to reduce or remove the scales in the fibre that can cause felting in a non-superwash yarn, this makes them hold up better to heat washing and agitation. Please note, while both yarns will offer a beautiful final product, Superwash yarns will usually take dye better and have a deeper, more vibrant color. While we will try to have sample pictures where available, please be aware of this when making your purchasing decisions. Feel free to email us at email@example.com with any questions
What is the best method for washing/caring for my yarns?
While most of our bases are Superwash, we highly recommend handwashing in lukewarm water, either alone or with a mild wool wash such as Eucalan or Soak. Saturate the garment and allow it to sit for approximately 10-15 minutes. Gently wring out the garment to release excess water, and then lay flat on a towel. Roll the towel with the garment inside and press down on the roll to further soak up excess water. Lay on a flat surface to dry.
Due to the saturation of color, some skeins may still release some dye when they are washed. Every skein is pre-rinsed before it is wound, but some color may still remain. There should not be any change to the color saturation of the skein. Please contact us at firstname.lastname@example.org with any concerns.
My question isn’t answered here!
Contact us at email@example.com for any and all other questions!